Privacy Policy

This Privacy Policy explains how Sylvan Co (“we”, “us”) collects, uses and protects your personal information when you visit or make a purchase from our store.

Information we collect

When you place an order or browse our store we may collect your name, email address, billing and shipping address, phone number and payment information, as well as basic device and browsing data (such as IP address and pages viewed).

How we use your information

• To process and deliver your orders and send order updates.
• To provide customer support and respond to enquiries.
• To improve our store, products and marketing (only where permitted).
• To prevent fraud and keep our store secure.

Sharing your information

We share information only with trusted providers who help us run our business, including Shopify (our store platform), payment processors, and shipping and fulfilment partners. We do not sell your personal information.

Cookies

Our store uses cookies to keep your cart working, understand how the store is used, and support marketing. You can control cookies through your browser settings.

Your rights

Under UK data protection law you may request access to, correction of, or deletion of your personal data, and object to certain processing. To exercise these rights, contact us at support@sylvan.co.

Contact

Sylvan Co · support@sylvan.co. This policy may be updated from time to time; the latest version will always appear on this page.