Privacy Policy

Privacy Policy

Last updated: 22 September 2026

Sylvan Co ("we", "us", "our") operates trysylvanco.com. We respect your privacy and handle your personal information in line with UK GDPR and the Data Protection Act 2018.

What we collect

  • Order info: name, delivery address, email, phone, and payment details (payments processed securely by Shopify Payments and Klarna — we never see your full card number).
  • Marketing: your email if you subscribe to Sylvan updates.
  • Site usage: anonymous browsing data via cookies, pixels, and analytics tools (Google Analytics, Meta Pixel, Klaviyo).
  • Support conversations: emails you send to care@trysylvanco.com, kept for record-keeping and to improve our service.

How we use it

  • To process and dispatch your order.
  • To send order confirmations, shipping updates, and (with your consent) marketing emails.
  • To improve our website and products.
  • To meet legal and tax obligations.

Who sees your data

We share data only with providers who need it to deliver our service: Shopify (store platform), Klaviyo (email), our UK fulfilment partner, and delivery couriers. Where a provider is based outside the UK/EU, we ensure appropriate safeguards are in place.

Marketing

You can unsubscribe from marketing emails at any time using the link in every email, or by emailing care@trysylvanco.com. Transactional emails (order and shipping updates) will continue.

Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, email care@trysylvanco.com and we'll respond within 30 days.

Cookies

We use essential cookies to run the site and analytics/marketing cookies with your consent. You can manage preferences from the cookie banner at any time.

Contact

Data protection queries: care@trysylvanco.com. If you're not satisfied with our response, you can complain to the UK Information Commissioner's Office (ico.org.uk).